Delivery and Returns
1. Processing & Dispatch
- Orders are typically processed and dispatched on Mondays.
- During peak periods or product launches, processing times may be increased
- If you require express processing, please contact us.
2. Shipping Rates & Delivery Times
- All orders from our shop are subject to postage flat rate of £5.
- Orders over £50 qualify for free shipping.
- Standard delivery will usually be via Royal Mail 1st class tracked post.
- Wholesale orders are subject to individual shipping calculation and will be discussed prior to dispatch.
3. Warm Weather & Seasonal Shipping
Because fine chocolate is sensitive to heat, we monitor weather forecasts along transit routes. During warmer months, we may hold shipments briefly. Please ensure someone is available to receive the package upon delivery so it is not left outdoors in direct sunlight or heat.
Returns & Refund Policy
1. Perishable Goods / Food Safety
Due to health, safety, and food hygiene regulations, we cannot accept returns on perishable food items (including cacao beans, cacao paste, chocolate bars, and related food products) once they have dispatched, unless they are damaged or defective upon arrival.
2. Damaged or Defective Items
If your order arrives damaged, melted, or incorrect, please let us know immediately so we can make it right.
To report an issue:
- Contact us within 48 hours of receiving your package at contact@motherbahia.com.
- Include your Order Number and clear photographs of the affected item and shipping packaging.
- Upon review, we will issue a replacement, store credit, or a full refund for the damaged items.
3. Non-Perishable Goods (Merchandise / Accessories)
If you purchase non-perishable goods (e.g., gift sets, merchandise), you may return unused and unopened items within 14 days of delivery for a refund. Customers are responsible for return shipping costs unless the return is due to our error.
4. Contact Us
For any shipping or return inquiries, please reach out to:
Email: contact@motherbahia.com